Hibermate Instructions and Frequently Answered Questions...
Got a Question? Ask me here!
Instructions for the new 2016 Hibermate are coming soon!
However, one thing to be careful of is re-threading the band of the mask through the slots in the cups.
The slots of the cups can tear if they're pulled - they're a little delicate - so please gently insert the band back through the slot.
You can use a slim flat knife (not a sharp one!) like a typical table knife, to help push and slide the band through the slot to the other side.
You can change the ear pillow cushions by pulling back the edges of the outer-cups and removing the cushions, which will allow you to swap the cushions from donuts to pads and vice-versa... Videos coming soon...!
To wash your hibermate, please remove ear cushions - the cups can be washed with the mask in a washing machine on gentle cycle - cold water only. Hang out to dry. Please do not use a dryer! Do not mix with a load of whites or other delicates as color may run.
I've taken the ear muffs off (2015 Hibermate) and now I want to put them back on, but can't remember! Help!
This happens a lot!
I'm looking at new ways to attach the ear cups for the next model including trying out some clips so they can be detached and put pack on more easily. Please remember, this is a brand new product and we're continually searching for ways to improve it and make it easier to use.
These instructional Videos may also help!
Do the 'ear muffs' really block noise?
The simple answer of course is 'yes!'
The ear muffs are manufactured from medical grade silicone with thick but soft silicone cups. Inside the ear muffs are completely redesigned, custom ear cushions which are exactly like the ones used on high-end headphones, like Beats, Sennheiser, Bose etc. They also create a lovely seal, and moisture resistant and are amazingly snug and comfortable. They help create an awesome seal which helps reduce noise beautifully.
I conservatively estimate that the Hibermate's Ear Muffs block about 15-20dB.
In summary, the ear pillows are very good at reducing high frequency sounds (ie coins jingling) - and quite efficient at reducing low frequency sounds such as traffic rumble. When the ear pillows are used in conjunction with ear plugs, the result is almost complete silence! We recommend using ear plugs for most effective sound blocking. If you combine ear muffs and ear plugs, please be aware that you probably won't hear your alarm clock and it's possible you could sleep through a smoke alarm.
What's super-important when wearing the ear cups is to try and make sure they're sealed against your skin. If you have long or thick hair, try and place the cups underneath your hair as best you can. Like on all ear muffs, thick hair will let lots of sound through.
We get lots of questions about snoring partners; the Hibermate will definitely significantly reduce snoring sounds, but like any ear muff, it will not completely block loud snoring.
By the way, if you know of any organisation in the United States that can perform a NRR (Noise Reduction Rating) test, please drop me a line at "chris @ hibermate.com". I can't seem to find any official organisations who perform NRR tests using a Google search!
Do you still stock the original version of the Hibermate?
Yes we do! I have brought it back and it's currently available for sale here. You should also be able to buy one on Amazon USA here and on Amazon Japan here.
Can I wear the ear muffs without the mask?
You can take the ear muffs off and insert them under a stretchy beanie and we're considering creating 2 new models, the "Hat" and possibly the "Band" in 2016, budgets permitting. Updates on progress here.
Anyway, the short answer is "not really". The 2015 mask can be worn as a headband, just! The mask is slightly bulky as a headband though and it may slip down during rest or relaxation. Below is a photo to illustrate (courtesy of cobaltniche.com).
Does the Hibermate completely eliminate light?
The new Hibermate uses 4 layers of material to prevent light seepage. The first is the outer satin cover, the second is a layer of firm inner material to help the mask maintain it's shape, and the side which rests against your skin is a wonderfully soft cotton jersey. Sandwiched between is a layer of wadding (or batting), which is used as padding, but it too helps prevent light getting through to your eyes. The way the mask has been designed, prevents any light getting in from the sides. You may experience a tiny amount of light seepage from under the bridge of your nose, and if so, simply put your finger on the bridge of your nose and move it upwards - this pushes that part of the mask into a snugger position and helps it fit better on your face.
Expected Delivery Times
Note: we ship from our Hong Kong Fulfillment partners, www.floship.com
I live in the US. How long will it take to deliver my new Hibermate?
Our extraordinary US customers usually receive their parcels in just over a week. US customs are sometimes not at all vigilant and its very, very rare that your parcel will be held up for inspection. We've been amazed that parcels can arrive in as little as 4 business days, but most of the time it takes about 6 - 8 business days on average via registered tracked courier.
I live in Australia. How long will it take to deliver my new Hibermate?
Our legendary Australian customers usually receive their parcels in about 8-10 days on the East coast (Melbourne, Sydney, Brisbane etc).
It usually takes a few more days to arrive in Western Australia (Perth etc). Tracked & registered shipping from Hong Kong.
I live in Canada. How long will it take to deliver my new Hibermate?
Our amazing Canadian customers usually receive their parcels in 10 days.
Canadian customs are sometimes quite vigilant and do tend to hold our shipments for inspection from time to time. Obviously this is very frustrating for us and you when it occurs! We reduce the risk of your parcel being held over by not including a receipt with your parcel - that's tended to speed things up considerably. Tracked & registered shipping from Hong Kong.
I live in the UK. How long will it take to deliver my new Hibermate?
Our incredible British customers also usually receive their parcels in just over a week (about 8 - 10 days).
Like Canadian Customs, British customs are sometimes quite vigilant and do tend to hold our shipments for inspection from time to time. Obviously this is very frustrating for us and you when it occurs! We reduce the risk of your parcel being held over by not including a receipt with your parcel - that's tended to speed things up considerably. Tracked & registered shipping from Hong Kong.
I live in Europe. How long will it take to deliver my new Hibermate?
Our sensational European customers also usually receive their parcels in just over a week. Most European Customs agencies are quite good at letting our parcels through without delays, but obviously this is very frustrating for us and you when it occurs! We reduce the risk of your parcel being held over by not including a receipt with your parcel - that's tended to speed things up considerably. Tracked & registered shipping from Hong Kong
How do I wash my Hibermate?
Use a warm gentle machine wash or warm hand wash. On the first few washes, don't wash your Hibermate with whites or light colored clothes. Please don't wash the leatherette ear cushions. Drip dry your Hibermate, we don't recommend drying your Hibermate in a clothes dryer. Don't use bleach. The silicone ear muffs can go into the washing machine with the mask (but please take out the ear cushions!). The ear cushions can be wiped clean with a wet cloth or an alcohol cloth wipe.
Is there any difference between mask color and light blocking performance?
What's the 'adjustability' of your masks?
Our regular sized masks can adjust from 21 inches (53cm) to about 30 inches (76cm). We've built in lots of adjustability in case people don't need to wear the removable ear muffs.
Do you sell wholesale? Can I stock your mask?
This question gets asked all the time!!!! The answer is sometimes 'yes' and sometimes 'no'. It all depends on our stock levels at any one time. Please email me: chris @ hibermate.com for more information.
I'm a bit confused about the prices shown on your website. What is the price in my home currency?
Currently all prices are now shown in US Dollars. We used to accept payments in Australian Dollars but have been forced to change
to US Dollars as we evolve into an international business. You can convert US $ to your currency here at Yahoo Finance
Please keep those questions coming...