Amazon removed 60 of my reviews
Posted by Chris Thomas on June 05, 2015. 6 Comments
Short post today, super busy...
As I mentioned in my last Blog post, things are a bit rocky in terms of cash flow and sales.
That's ok, I'm confident we'll pull through.
For a while there, the silver lining on the whole, "Let's give away $45 grand worth of stock, oh, and lets also pay Amazon a couple of grand to fulfill the 697 free orders fiasco" was that many of the folks who scored a free product actually took the time to leave some quite nice reviews about it (about 60).
(There's always "one" dude though isn't there? Even after getting a free one he provided a 1 star rating.)
But anyway, what customers giveth, Amazon can taketh and over 60 reviews were taken down late last week.
I actually had my screen open on my product listing page from the day before, so I was able to capture the "before" and "after" shots...
Above is where we were at and below is where we ended up a couple of hours later...
That's kinda hurt sales a bit.
I decided I'd write Amazon an email and after a bit of digging around found that there's an email address "firstname.lastname@example.org".
It obviously allows you to message the folks there and ask for a re-consideration if reviews have been deleted.
So I haven't heard back from Amazon yet but will make a quick update here if I do!
---------- Update 10 June 2015 ---------------
Well, as expected, I received a proforma response from Amazon regarding the review deletion...