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Products |
A quick summary
Prices are shown in your local currency but transactions Complete Sleep Systems - retailer of the world
famous "Hibermate
sleeping mask" is based in Melbourne,
Australia. Because we're in Australia, we have to sell our product in Australian
Dollars - Also Known As - "AUD" Therefore, the Shopping Cart and the Checkout +
Shipping total you see will be in Australian Dollars. This also means that your credit card will be
charged in AUD. However, this is quite normal, and your bank will do all
the hard work for you and itemize this back in your local currency on your card
statement (showing the original AUD amount and exchange rate). Luckily for most international customers, the
Australian dollar is a bit of a basket-case and you'll find the prices in your
local currency are a lot cheaper! So what exchange
rate do we use? Hibermate's system does not perform any exchange
rate conversions. Our prices are set as static AUD prices. However, to help
you get an idea of the value, Hibermate makes use of a service supplied by
JAZconvert to display prices in your normal home currency. This is only
an approximate guide and information service, and is not in any way
connected or associated with the total charged. JAZconvert also allows you to
change your "home" currency selection, so that you can see prices in over 45
currencies if you wish. Just click on the price itself, and a pop-up window
will appear, showing a list of currency choices. JAZconvert tries to detect your home currency and
display an approximate guide price with our AUD price (if it can't work out
where you are, it will default to USD. If that is incorrect, just click on the
price and use the pop-up window to select your correct home currency).
JAZconvert inform us that their rates are updated once per day from the
OzForex web service, based on the "interbank" or "spot"
rates. Again, this is just for you as a guide - the shopping cart will use
Australian Dollars for transactions. Our website prices are set, and reviewed for
adjustment on a 6 monthly basis. If you want a rough guide as to working out the
USD price from the AUD price, multiply the amount by 0.75. Why is the
exchange rate on my card statement slightly different? It is likely that the exchange rate used by your
bank may be slightly different to the rate provided by JAZconvert at the time
you viewed our prices. This will result in a slightly different total than you
saw when shopping at our site. By their very nature, exchange rates are fluid
and changeable, and this is just accepted as part of shopping on the internet.
Our friends from Canada know this already, having purchased items from US
websites. If you need any more information or
clarification, please email me (Chris) at
info@hibermate.com and I'll get back to you as soon as I can.
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