Sincerely,

Chris

Hello Lib

I received the sleep mask today....  :)

It is perfect and I love it!

Thanks!
Colleen Ferrell

-----------------------------------------------
27th October 2008

Chris -
 
I know you get lots of positive reviews of the Hibermate from satisfied customers, but I just couldn't resist adding my own.  I'm a light sleeper, and I definitely prefer a minimum of light and noise to give me peaceful and restful sleep. 

I have tried many different eyeshades; they all slip around on my head and fall off during the night. 

And I've also tried many different kinds of earplugs; they, too, invariably pop out during the night.  The Hibernate solves both these problems:  it stays in place pretty well, and those nice comfy ear muffs provide just enough sound barriers. 

Thanks to you and your wonderful product, I've finally got the key(s) to a consistently peaceful night's sleep.
 
Thanks!
 
Ben Rappaport, M.D.
Orinda, California

-----------------------------------------------
21st October 2008

Thanks Chris!
 
Looking forward to not waking up at the first sign of light in the morning!!
 
Cheers

Victoria

-----------------------------------------------
20th October 2008

Hello Chris and Lib,

I just wanted to inform that my Hibermate arrived today and oh, wow, I Love it. It is the most comfortable and effective sleep mask I have ever tried and it gave me such a restful night! I am a shift worker and student and this is going to be of great use to me. And also worth mentioning, it is a great price and it arrived SO fast! I will urge everyone I know to get one. Thank you very much.

Kind regards,

Lux Harlow

-----------------------------------------------
2nd October 2008

Catherine Chambers
Traralgon Vic

-----------------------------------------------
24th September 2008

This one is our first anonymous testimonial and (I think) it's from 'Dan' in Australia - there was no note or anything in the email! I'm just using the email address to guess. Thanks to whoever you are!

"Best mask I have ever used in my life!"

(anonymous)

-----------------------------------------------
7th September 2008 - this one's a little over the top, but I am rather chuffed! Thanks Joy!

Hi Chris,

Thank you!  Wow.  I just received my mask and I can't begin to tell you how excited I am about being able to use this on our upcoming trip!  Your Hibermate mask is the first and only one that completely blocks every last little bit of light, and has cotton next to my face so I won't react to the polyester.  Nothing else has ever come close to your delightful piece of perfection.

Thank you, thank you, thank you - I've been waiting for something like this all my life and it is worth every single penny.

Your delighted Commonwealth compatriot,

Joy Prime,

Toronto, Canada

-----------------------------------------------
4th September 2008

Thanks

Randy

-----------------------------------------------
27th August 2008

Hi Chris

Just to let you know that despite my worries, the delivery got to me without a hitch. Used it last night and it was great!

All the best

Euan

-----------------------------------------------
12th August 2008

Hi Chris,
 
Thank you for the update on my sleep mask order. It was actually requested by my son who is in the military and deployed to a very sunny place. His shift requires him to sleep during the day, so he's having trouble sleeping well. After reading the many positive feedback comments on your website, I went ahead and ordered one for myself, too,  since I work 3rd shift in the health profession and sleep during the day as well. I can't wait to see them and forward one on to my son!
 
Sincerely yours,

Laurie

Hi Chris

I bought my Hibermate just over a year ago, (usual enthusiastic, just love it, cant do without it sort of thing) and I would like to order a newie.

I see on your website that you have a pitch black one "coming soon". I have the navy one, but I think I'd like to try the black for a change. Can you give me a better idea of how soon the black might be available?

Many thanks
Melinda.

-----------------------------------------------
6th September 2007

Many thanks Chris its a birthday present for someone ...I use mine all the time its great..

Regards

Peter

-----------------------------------------------
4th September 2007

Hi Chris,

I just wanted to let you know that our hibermate arrived today! Thanks again for your offer to replace it if it didn't show up. That was great of you.

Kindest regards

Sharon

-----------------------------------------------
30th August 2007

Hi Chris,

Thanks for letting me know! 

BTW--I absolutely *love* the product! I've had one for 4 years and am getting one for a friend who is about to have a baby!

Best,
Jane
-----------------------------------------------
29th August 2007

Thank You Chris for your search.
I appreciate your quick & efficient response.
That was so unexpected.
Thank You again, Karen
P.S. The party hospitalized is back at home, thanks for asking.

-----------------------------------------------
25th August 2007

Hi -

Just wanted to let you know that my Hibermate was just delivered! I was not expecting it until the end of this week or maybe early next week, so this is a pleasant surprise. I don't know how you all managed to get this all the way from Australia to the Washington, DC metro area so quickly, but I'm glad you found a way. Can't wait to try it! 

Thanks,
Kelly

-----------------------------------------------
21st August 2007

I received my hibermate and it is working wonderfully.

Anyone with a poorly planned house that has huge bedroom windows facing east will appreciate a Hibermate!

thank you, 

Susan

-----------------------------------------------
20th August 2007

FYI

Hello again,

The masks which are fantastic! - this is why I've bought them for my parents :)

Regards

Selina Carey
(Australia)

-----------------------------------------------
15th August 2007

Hi Chris

Just to let you know I have the masks!!!!

I received yesterday.They are as good as I tought they are gonna be. Thank you so much for your attention and for the mask. It's a wonderful idea
Now, you are helping people to sleep better in Brazil too

Camilla Varo

-----------------------------------------------
10th August 2007

Great communication. Thanks. I work midnight shift and I am sure this will do the trick.

Thanks Again,

Mike Sisco

-----------------------------------------------
8th August 2007

Great communication. Thanks. I work midnight shift and I am sure this will do the trick.

Thanks Again,

Mike Sisco

-----------------------------------------------
5th August 2007

Hi Chris!

Parcel arrived safe and sound yesterday.
Thanks a bunch for swift and kind service, incl. the meticulously handwritten note (to postman) which worked magic.

=)

Bestest of greets!

/Annyca HR in Sweden

-----------------------------------------------
4th August 2007

Hi Chris

I've had a Hibermate sleep mask for over four years and it was the best thing I had stumbled on while surfing the internet! 

I love it so much that I don't go anywhere without it! In fact, it's probably more traveled than many of my friends, having gone all over the US and to Europe and North Africa! 

I've bought them for friends and my most recent purchase is for a friend who is having her first child next month! I know that the Hibermate sleep mask will help her to sleep well when she does have a chance to sleep! 

I will never buy another sleep mask, ever!

Jane 

USA

-----------------------------------------------
9th June 2007

Chris,

Just wanted to say my mask arrived this morning, perfect timing as I am working nights so used it for the first time today – just woken from 6 hours of good daytime sleep J
One of my colleagues has placed an order last night so I will try and spread the word with the rest of the shift.

Thanks again for what is a great product.

Cheers

Mike

-----------------------------------------------
3rd June 2007

Dear Chris,

I am that client from Oklahoma that you sent the extra pairs of earplugs
to. I am sure enjoying them and the Hibermate. Thank you again for
bringing "rest."

Blessings,
Mrs. Elliott

-----------------------------------------------
1st June 2007

> Hi Chris
> 
> I'm pleased to say my hibermate arrived pretty quickly and I've had
> chance to test it out over the last few nights.
> 
> Thought you might like to know how utterly brilliant it is!!!!! How did
> I manage with my freebie airplane ones in comparison?? I used it for a
> quick nap one afternoon and woke up thinking it was morning and that I'd
> slept right through!
> 
> So thanks very much for a great product! I love it!
> 
> Cheers
> Claire

-----------------------------------------------
30th May 2007

Hi Chris,

I purchased my hibermate some 6 months ago. I am a shift work that has never slept well during the day, however when I moved into a new apartment recently where some genius had designed bedroom doors and walls with frosted glass I was in trouble. I had always used eye masks that either fall apart, break or fall off. My hibermate sits perfectly and gives the appearance that it is going to serve me for many years. I do not wear the supplied ear muffs, preferring to use the supplied ear plugs which coincidently are the most comfortable that I have ever used. All this contributes to a great sleep however light of noisy my bedroom becomes.

Thanks

Darren Gaspari
(Australia)

-----------------------------------------------
26th May 2007

Here's another all time favourite!

Dear Chris, Lib and Bonnie - 

C O N G R A T U L A T I O N S to Bonnie, your new addition, and thank YOU for the very interesting E-mail response! I'm sure the Hibermate will be outstanding and do its duty for us 'Colonials!' Speaking of Colonials, many years ago I watched a simply wonderful mini-series on TV here entitled "Against The Wind" about the founding of Australia by convicts who were "transported" from England, Ireland, Scotland and Wales. If you have not seen it and ever get the chance, do so and you won't regret it, it's great history. My old boss Norm Cahill used to tell us that when he visited Australia he was treated like a long-lost member of the family because his name was 'Cahill." 

But perhaps the biggest debt I owe you all in the land "Down Under" is that one of your very brave RAN destroyers, HMAS HOBART, saved my ship in 1968 during the Viet-Nam conflict. 

I was aboard a big cruiser, the USS PROVIDENCE, and we were moving in towards shore under cover of fog to perform a naval gunfire mission when we were hit repeatedly by North Vietnamese shore battery fire. Apparently we were unaware they had us in their sights for quite a ways in. 

Suddenly, out of the fog comes HMAS HOBART, Australian flag flying, much smaller than us, all guns blazing away, smoke from her batteries hovering and the vessel heeling sideways from the recoils and looking like a gray pirate ship of old battling the French or Spanish fleets. 

But it was the most wonderful sight to all of us aboard our ship! HOBART distracted the North Vietnamese who turned their attention to her while she in turn started dodging in circles and zig-zagging while still blasting away with everything she had. What a courageous and crazy thing to do, but we loved her for it! 

We were able to move back out to sea with HOBART covering our rear all the way to open waters. I remember her and her crew were highly decorated for their efforts to save us.

To this day, 39 years later, at each PROVIDENCE reunion, the crew of the USS PROVIDENCE raises a toast to the officers and crew of HMAS HOBART. 

HMAS' HOBART, VENDETTA and PERTH were the bravest of the brave and stood their ground like Australians always do! 

Sorry I bored you with an old war story. I'm slipping towards "Geezerdom" I guess!!

Take care, be well, enjoy your new beautiful child Bonnie (a truly 'Bonnie' lass!) and write whenever you have time, I always enjoy making new friends! Attach a photo if you can!

Aloha and Mahalo, 

Steve W. in Palm Desert, not Hawaii! 

-----------------------------------------------
24th May 2007

hi,
thanks so much for the prompt service, and you are so right re the mask being awesome. The eye mask allowed me a lie in for the first time in weeks. thanks again, will be recommending you to others
simone

-----------------------------------------------
20th May 2007

Dear Chris,

Thanks for the Hibernate which arrived very promptly. It does what it says
on the box - it really does block out alll the light! The ear pads, earplugs and mask are fantastic.

Great product and service.

Anne

-----------------------------------------------
17th May 2007

Love the system. 

Ellis Shapos

-----------------------------------------------
15th May 2007

Thanks for the update Chris. Your prompt action is appreciated. My wife is looking forward to getting this and trying it out. It looks like a great product.

Take Care,

Doug

-----------------------------------------------
12th May 2007

Dear Chris,

Our masks arrived in Colorado yesterday - thanks so much - they seem really comfortable. We will only get to see the Sydney area this trip so are hoping for warm weather (or at least not too wet :)

Have a lovely Autumn,

Georgia Christensen

-----------------------------------------------
10th May 2007

It helps me to SLEEP!

Thanks Chris!

Carole

-----------------------------------------------
28th April 2007

Cheers,

-----------------------------------------------
20th April 2007

Great.... Thanks for the quick turnaround. Your product has received some great reviews and look forward to receiving it.
Cheers, 

Hishaam.

-----------------------------------------------
10th April 2007

-----------------------------------------------
2nd April 2007

-----------------------------------------------
28th March 2007

...Perfect, thank you. I love your product. I just lost mine on vacation. Can’t wait to get the new one.

Debra

-----------------------------------------------
19th March 2007

-----------------------------------------------
6th March 2007

Dear Chris,

Thank you so much! You are gracious. I teach college students so getting
a good night's sleep is so important.

Sky Elliott

Thank you again!

(I re-sent some ear pillow foam inserts to Sky - Chris)

-----------------------------------------------
5th March 2007

I recently purchased a sleep mask from you and have been using it for about six months.
The mask itself is very effective. 

Kind regards,
Genevieve

-----------------------------------------------
25th Feb 2007

Dear Hibermate,

I received my eye mask and love it. I took a nap today and the light
didn't bother me...yes! I am using the orange ear plugs also as it cuts
out the sounds of snoring. However, the ones like it that the US sells
are not as dense. I would like to buy a few more pairs of the ear plugs
like the ones you sent. Do you know where I might get them?

Thank you again for a great product and for helping me with this need.
Sincerely,
Mrs. Elliott

-----------------------------------------------
23rd Feb 2007

-----------------------------------------------
14th Feb 2007

Hi Chris,

That is superb! Thanks for the great service.
Cheers

Ry

-----------------------------------------------
8th Feb 2007

You guys have created a very high quality product, because it allowed my husband to "sleep like a lamb" as he put it, and that Rarely happens. I think the ear pillows are key to keeping out some sound and provide nice support for side sleeping, and the mask puts just enough pressure on eye, to actually be comforting, not confining! Could you please put me on a waiting list for 2 black sleep masks when you get them in stock? I can't wait to get them, I have a 1 year old daughter and from time to time I pull an "all-nighter" with her and would benefit from this mask myself. Thank you again.

Charity Wolke

-----------------------------------------------
2nd February 2007

I bought one of your lovely sleep masks to go travelling 3 years ago and I've been delighted with it. I still use it regularly as its so comfortable!

-----------------------------------------------
20th January 2007

Your sleep mask is essential for me, as I work the overnight shift. I really like your product and feel it's the best one that I've found so 
far.

Thanks

Gary

-----------------------------------------------
8th January 2007

Chris

Wanted to say that my husband and I have both had a chance to put our Hibermates to use and we love them. We’ll definitely pass along what a great product to all our friends and family. Your friendly service has also made a long distance/online purchase worthwhile.

Teresa Rolland

-----------------------------------------------
5th January 2007

Hi all,
The Hibermate was a gift for my mother and she is very happy with it!!
We received it so quickly i was amazed, thanks very much, i may even order one for myself in the future.
Cheers,
Lauren

-----------------------------------------------
3rd January 2007

Hello Chris,

I look forward to receiving my new hibermate. I bought one for my boyfirend for Christmas and he loves it, so decided to buy another one for my friend who does nightshift as a thank you pressie. Great product.

I shall carry on recommending your superb product to sleep depraved Londoners.

Wishing you well for 2007,

Best wishes

Jacqui

United Kingdom

-----------------------------------------------
4th December 2006

Chris:

I've tried so many sleeping masks only to be disappointed by their construction (the head band loosens or breaks) or they stain the pillow, or they're just too flimsy to really do the job. The Hibermate mask is sturdy and the most comfortable I've ever worn. It truly cuts out the light. The ear covers are comfortable and really work -- no need for ear plugs. If Hibermate were an automobile it would be a Rolls Royce. Now that I have mine, I can tell you that you're not charging enough! 

Gregory Olinyk, New Canaan, CT USA

The future is bright!
Gregory Olinyk
www.DayLightForum.org  

-----------------------------------------------
2nd December 2006

Hi Chris,

I ordered a mask from you a couple of years ago and it was really fantastic. I've just been away to New York where one of the two things that went missing from my room was my Hibermate. Was so annoyed but when I complained to the hotel I don't think they realised the gravity of losing a Hibermate (I hope where ever my hibermate has turned up it will be taken care of!).  

Anyway, just got back today and placed another order and really pleased to see that the company looks to have gone from strength to strength. Looking forward to receiving my new order.

Thanks,
Gillian

USA

----------------------------------------------
1st December 2006

hi chris

the sleep mask arrived yesterday, i used it last night without the ear pads 
as its quiet and i had the deepest sleep i have had in a long time. i 
usually wake up two or three times in the night and usually about an hour 
before i need to get up i slept straight through to my alarm.

when i first opened it i thought the side straps would irritate me but they 
were really comfortable!

thanks for sending it so quick, looking forward to a peaceful night tonight!

natalie

ps: thanks for the ear plugs, im going to uni next year the mask is coming 
with me and definatly the ear pads and ear plugs to block out other people 
coming in late! thanks again

Australia

-----------------------------------------------
27th November 2006

Wow, a personal reply!

My husband has a terrible problem with migraines. This might turn out to be his best Christmas gift ever!

Christina

-----------------------------------------------
25th November 2006

Hello Chris

My package arrived today - thank you very much.

Best to you, Lib and congrats. to you on your addition to the family - Bonnie.

Velma

USA

-----------------------------------------------
16th November 2006

Dear Makers of Hibermate,

I’m a happy and enthusiastic Hibermate user. But my mask keeps getting borrowed (I sometimes say “stolen”). So in self-protection, I give up!

I need to order two more masks as soon as they are available.
Please write soon. 

Thank you.

Charles Neff

Mercer Island, WA, USA

-----------------------------------------------
12th November 2006

Chris,  

Thanks. I received the package safe & sound.  I'm pleased to report the Hibermate is a high quality product – well designed & well made.

Looks good!  

-----------------------------------------------
8th November 2006

Hey folks,

First let me say that I have loved my hibermate. I ordered mine three or four years ago, as a graveyard police officer. It made the difference for my family. Before even with ear plugs it was very easy for me to wake up in the afternoon, after I recieved my hibermate I was able to sleep through most natural dissasters comfortably.

Please use my comments if you feel they can help you. You can add best customer service ever to my comments.

Chris

USA

-----------------------------------------------
1st November 2006

Dear Chris,

Just wanted to let you know that the mask arrived yesterday and looks just great. It's for my son's birthday on Nov. 18th, so I'll let you know just how very much he likes it after he tries it.

Thank you again for your great produce, your super service, and your kindness.

With appreciation,

Sally

-----------------------------------------------
6th October 2006

Dear Chris

Wow! You have just blown me away with your customer service. I think I'm pretty safe in saying that I've never experienced this superb level of follow-up before. 

Congratulations on an excellent product and customer service which is second to none.

As a result I'd like to order another Hibermate as a gift for my brother. (They really feel like a hug for the eyes!) Perhaps they could be sent in the same envelope? Please let me know if you need my payment details again. I assure you that you'll be getting more business from me in the future. You certainly deserve it!

Kindest regards
Robyn Bean

PS - I would be more than happy to write a recommendation for your site.

-----------------------------------------------
4th October 2006

To whom it may concern 

Thank you for creating such a wonderful product. I bought a Hibermate mask from you a few months ago, and liked it so much that I got one for my mother too. 

I'd probably find it difficult to sleep without your mask now...

Robyn

Queensland, Australia

-----------------------------------------------
26th September 2006

Chris,
I received my Hibermate yesterday afternoon. I'm impressed-- only one
week from way far away!

I slept quite well with it. I never realized how well I could sleep
with a mask on!

Good luck, man!
Tina Stanley
USA

-----------------------------------------------
24th September 2006

Hi,

Just thought I'd let you know that this is the second one I have ordered (lost the last one!) and it is a brilliant product! You guys are geniuses!

Thanks

Vianna

UK.

http://www.travelcare.co.uk

-----------------------------------------------
10th September 2006

Oh, my GOSH I love my Hibermate!! It is best thing to ever happen to sleeping since the weekend. One added bonus that no one seems to have mentioned: it also works as a fabulous adjunct to undereye moisturizing. Just apply some good eye cream to the periorbial area and put on your Hibermate. When you wake up the skin around your eyes will be STUNNING and soft! It is like a mini facelift!!

Kimberly Chan
Australia

I asked if I could post Kimberly's comments here... She replied...

ABSOLUTELY you can post my
comments on your website.
you are a bloody genius!
(you can write that i think that, too!)

-----------------------------------------------
17th August 2006

Hi Chris

My wife has been buying her masks over the internet for almost ten years at a rate of almost 20 a year from a company called "xxxxxxxx - I've removed ref - CT". But they obviously don’t last. I decided to shop around and she immediately stopped me when she saw your mask and fell in love, and now that she is wearing it, it is a full blown love affair. If it will only last (and she seems to think it will) you guys are ours for life. Thanks again for being so understanding. God bless all down there and may you all be safe and happy. Take care, we’ll be in touch, but hopefully not too soon…..

Jim Wade
USA

-----------------------------------------------
17th August 2006

Chris: Great product! Thank you. Best MSP

Matthew
USA

-----------------------------------------------
13th August 2006

Kathleen Mack
USA

-----------------------------------------------
11th August 2006

hello!

just wanted to let you know that I've received the package. it got to me at 
a perfect time as I was suffering from a very bad allergy reaction for the 
past few days which I spent laying in bed. I found your product very 
helpful as it brought me huge relief while trying to nap during the day. 
the ear pads are a great addition too. thanks for the quick shipping and 
for the free gift! I will definetley recommend your product to my friends 
and family.

Kamila 
Mississauga, Ontario, Canada

-----------------------------------------------
4th August 2006

Chris,

Received them yesterday, used last night absolutaly love it.

Thank you,

Dyan Eckert - USA

-----------------------------------------------
27th July 2006

4 years of constant use....

. . . and still working!

Dear Chris,

I bought 3 of your Hibermates back in 2002, and have been using them ever 
since. Wanted you to know that they are very durable! I use my black one 
constantly, and ended up giving my other two away to needy fibromites - who 
love them!

After 4 years of constant use (every night, and for naps during the day 3-4 
times a week), the eleatic is finally starting to wear out. My daughter will 
have to put more on, soon! They are well constructed (did I say durable?), 
and attractive. The Hibermate *works* - no light, much reduced noise, but I 
can still hear my alarm clock(s) or timer(s) and wake up on time.

Now that I have joined the Red Hat Society, I'm waiting for you to put them 
out in Purple with a Red embroidered "Hibermate" and Red with a Purple 
embroidered "Hibermate."

As soon as I have a new website set up, I want to become an affiliate. I 
believe in these things!! Hope you put out the other colors again. I want to 
get a Red one and another Black one.

Cheerio!
Elizabeth Riggs, PhD, RN
Lawrenceville GA USA

----------------------------------------------
1st July 2006

Chris

I had one several years ago that I bought when I was living in Alaska, but I left somewhere when I was traveling. I didn’t exactly remember the name until I unearthed the original receipt about an hour before I ordered it.

Thanks,

william

Canada.

-----------------------------------------------
6th June 2006

Hi!

I wanted to write to thank you for my sleep mask! It is absolutely the best sleep product I have ever purchased! I also want to thank you for the sleep information you included. I work for a Sleep Disorders Center in California and I would love to refer some of my patients to your website! The information that you provided was thorough and easy to understand: Excellent for the lay person! Plus, I think your company would be a huge hit on e-bay! You have an excellent product and customer service!

Thanks so much for everything,
Elayne M. D, RPsgT 

USA

-----------------------------------------------
1st June 2006

Hi Chris: 
Received my sleep mask. Thanks very much. I'll tell everyone about your great product and excellent service.
Thanks again,
Jeff.

Canada

-----------------------------------------------
29th May 2006

Hello Chris!

I just wanted to thank you for your quick and wonderful response to my letter last week. When I came home from work today a surprise was waiting at my door. Thanks for the new mask!!
I didn't expect it, but I am delighted!! What great customer service!!! I am sure to be a repeat customer. Have a wonderful week.

Thanks again!!!!!!!!!!!!!!!!!

Jennifer Mays
Phoenix, AZ, USA

-----------------------------------------------
9th May 2006

Got it today. Used it today. GREAT!!!! Thanks, mate...

Greg
USA

-----------------------------------------------
2nd May 2006

Hey, forgot to email you, got the parcel last week. What a terrific product! Thanks again

M

-----------------------------------------------
17th April 2006

Chris

Totally love this mask. I'm even buying one for a friend, and a second one for myself.

Thanks
Donna
USA

-----------------------------------------------
15th April 2006

Hi Chris

I love your product too!

Kent Eisenberg
USA

-----------------------------------------------
13th April 2006

-----------------------------------------------
12th April 2006

it's been a week now almost and I've slept every
night.

I just take one side off.

I have to always have this thing now!

I can't sleep without it I think.

Please never stop making them (I'll need new ones when
they wear out)

Thanks,
Morgan
UK

-----------------------------------------------
12th April 2006

Hi Chris

Just wanted to thank you and let you know that my
Hibermate parcel arrived very promptly and safely in
just over a week. It was waiting for me when we took
possession of our new house here in Calgary!

I think that your service
was excellent and your product was exactly as
described and does exactly what it said it would. Not
always easy to find, especially on the internet, so
well done! 


I am very happy with it, I find it very comfortable
and it is great for this time of year, as it is light
here now at 5.45am!

Take care and thanks again

Jill Sinnott
UK

-----------------------------------------------
25th March 2006

-----------------------------------------------
21st March 2006

Just to let you know, my sleep mask arrived last week. It’s fab and already indispensable.
The funny thing is I’m an Australian living in Wales and I had to send to Australia for a good sleep mask!
Thanks again
Leah

UK.

-----------------------------------------------
20th March 2006

Hello,
I received my Hibermate yesterday. Thanks for the fast shipping! Best sleep mask ever! :) I'm ordering another one for my mother.

Marco Polizzi
Palermo
Italy

Just wanted to say thanks! The eye mask arrived today, and I'm looking forward to trying it out tonight. I was very impressed with your service and how quickly it got here, considering it was coming half way around the world!

Thanks again.

Dee
USA

-----------------------------------------------

-----------------------------------------------

thanks sooo much I love it
took a little while to get here its the 15th
but the sign.. "postie leave on porch" did the trick
love you guys nite night 
cheers

Floyd.

-----------------------------------------------

-----------------------------------------------

Hi Chris,

-----------------------------------------------

My daughter ordered an eye mask from you and LOVES it. The dog ate one of the ear pieces and she would like to call you if you have a 800 number.

Phyllis just raves about how wonderful your sleep mask is. She works as a nurse assistance in a hospital. Since getting your sleep mask, she has been sleeping so much better. Thank you again.
Sharon Klassen

-----------------------------------------------

11th January 2006

My hibermate is great.

Thanks

Jason

-----------------------------------------------

-----------------------------------------------
26th December 2005

Chris,
Just wanted to drop you a note and tell you that we received the shipment and my
husband thinks the sleep mask is just wonderful.
Thanks so much,
Tina 

-----------------------------------------------
23rd December 2005

Hi Chris

Good News.  The parcel arrived today.  I am very pleased with the product.  Thanks for your willingness to work with me on this matter. I will tell you that the eye mask is for my husband who has been using one of my satin eye pillows for a couple of years. The elastic is so stretched out that he ties it on at night. This leaves a small indention line around the back of his hair. It is quite humorous. He teaches at a local university, and his students tease him about it quite regularly. He also sleeps with ear plugs, so the ear attachments are a definite plus. When I saw it on your website, I knew that I had to get it for him. I just wish there was a way to get insurance to pay for these things, being that he is an insomniac...

Thanks again, Bethany
USA

-----------------------------------------------

22nd December 2005

Anthony Perry
Hong Kong

-----------------------------------------------

15th December 2005

Brilliant. Thanks for being so efficient!

Margaret

-----------------------------------------------

13th December 2005

Hello Chris

Just a quick message to let you know that my Hibermate eye mask arrived this morning (Wednesday 14 December). Thanks for the speedy delivery.

I'm looking forward to a nice, quiet, undisturbed nap, later on this afternoon.

Best wishes to you, Lib and the new baby for Christmas and 2006.

Alfred O'Coyle
London, U.K.

-----------------------------------------------

12th December 2005

Oh, Chris, Congrats on your little one!
Thanks again for the great product. Your ingenuity has improved my quality of life.

Best wishes--
Michelle

-----------------------------------------------

29th October 2005

Chris, 
I ordered a sleep mask from you and it works better than any I have tried so far. I work nights and this one lets no light in at all.The problem i have is I have a Boxer puppy and she chewed up the ear pillows. Do you sell these seperate or do I need to order a complete mask. I told alot of people at my work about your mask and theybought and are very happy with your product also.Let me know about the ear pillows. 
Thanks Steve Kelly

-----------------------------------------------

20th October 2005

Thanks for the hibermate which arrived yesterday. Great product! The best I've tried.

Kate Cornet
United Kingdom.

-----------------------------------------------

Just to say I received my Hibermate on Friday
> thankyou & it's Fantastic!. So much better than I expected & extremely
> comfortable. I've actually managed to sleep way past 8am all weekend
> without the neighbours waking me - What a difference to wake up
> "Naturally".
>
> Anyhooo, Thanks again Chris!,
> Keep up the fantastic work! - I'm converted...shall spread the word!
> ;o)
>
> Best Wishes & Take care,
>
> Marcos.

7th September 2005

Got the Mask-Looks like it will work perfectly-Thanks!

Beverly Yates

Australia

-----------------------------------------------

5th September 2005

Hi Chris,

Just to let you know that the mask did arrive in time, so thank you very much for checking it out for me. Thanks very much for the personal touch. It is certainly very much appreciated, especially as I bought from you based on nothing other than it looked like a fantastic product. And when it arrived, it definitely looked even better than I had imagined. I am happy to leave a review on your website if that is possible.

Kind regards,
Gillian.

United Kingdom

-----------------------------------------------

17th August 2005

> Hi Chris,
>
> Thank you: I received the package on Monday arvo and was extremely
> happy on Tuesday morning!! It's fantastic, totally blocked out all
> light and coupled with the ear plugs, blocks out almost all noise. I'm
> kicking myself for not discovering Hibermate earlier!
>
> Will be wearing this every night from now on. Thanks for the quick
> delivery and a superb product.
>
> Regards,
>
> Maryjane

> http://www.mjpix.com

-----------------------------------------------

7th August 2005

> ...oh and great product, I think this makes about a dozen that we've bought....
> the problem is that our dog likes them too... so we always buy in bulk, out of a
> strange fear that we might someday end up without any of them...
> AND HOW WOULD WE SLEEP!!
>
> Thanks,
> 
> Lisa and Kathy

> I had some brief time to try out your product
> during the day and I have to say that I was very impressed
> with your product. Not a spot of light got through
> and the ear pillows worked like a charm, I could
> hardly hear my dogs barking. I would just like to thank you
> guys for making such a fine product.
> Thanks Chris Williams

Australia
----------------------------------------------
3rd July 2005

Hi there

received the hibermate it is great thanks a million

Fiona

Finally, I am a marketing professor and use your firm as an example of great international marketing.  I assume you are a small firm yet you sell all over the world.  Thanks for being a good example!

Thanks.

Name and address withheld

> Wanted to let you know that the Hibermate arrived
> really quickly! I agree with someone on your web
> site who said that your current picture of the
> mask doesn't do it justice - it is much smoother
> and better made than the picture appears.
>
> Thanks for your great customer service,
> Janice

USA
-----------------------------------------------
22nd May 2005

Chris
Having used the Hibermate on a daily basis for approximately four years, I thought I'd take this opportunity to thank you for creating a wonderful product. As a Chicago Police Officer forced to work the midnight shift while attending law school, I can honestly say I owe my sanity to the Hibermate. Prior to discovering Hibermate, sleep was something that was interrupted regularly by both sunlight and noise (birds, cars, airplanes, pedestrians, etc. . .). I had unsuccessfully tried numerous sleep masks before discovering your product on the Internet. In a last ditch effort to obtain blissful sleep, I decided to give it a try. Much to my surprise, your product delivered on its promise of eliminating light and reducing noise.
In conclusion, thanks for the product. It has served me well for many years, and I look forward to receiving the new masks.
Ken - Chicago.

-----------------------------------------------
18th May 2005

"Please add me to the list. I love my hibermate, and I've introduced all of my family members to this great product. It's ideal for us super-sensitive types who need to block sound and noise when we sleep. I'll continue to hope that you get the supply issue worked out and that I can buy more soon.

Please keep me posted!

Your loyal customer,
Michelle"

-----------------------------------------------

We had a break from the business for 5 months after selling out of stock in January 2005. No testimonials available! - CT

-----------------------------------------------

3rd February 2005

22nd January 2005

Hi
Thought i would let you know that my recent order for hibermate came about
by your feature article placed in the business section of Friday's
(21/01/2005) sydney morning herald. I am a shift worker who loves his sleep
when needed------most often on the beach in daylight hours !!!!!!!!!------i
will try your product and if it lives up to expectation i will pass the
message on to my shiftwork mates------I hope this feedback helps you in your
business

many thanks
alan

ALAN M HAMILTON
Australia.

-----------------------------------------------

1st January 2005

Hi Chris,

Just a short note to say how impressed I am with your delivery, I am now in receipt of my order (even though I had to go and collect it myself from the sorting officer, being Christmas and all).

They are just what my wife and I need, both being shift workers and are employed on lots of night shifts.
As your company has been the third Ozz company I have placed orders in the last 18 months, the first for sheepskin car seat covers, to date I am still awaiting delivery, they keep giving me updated e-mails everytime I enquire, now I have resigned to not receiving anything from them.

The second company, my order was for delivery in early November for my Grandsons birthday, due to my pushing I have received two identical orders (funny enough collected same day as your delivery)
Basically what I am saying it is nice to receive something when promised.

May I wish you and your staff all the very best for the New Year and I hope we do business again in the not too distant future.
Kind regards

Alan Fawcett

United Kingdom

-----------------------------------------------

19th December 2004

Dear Chris

Just a quick note--my husband and I bought a pair of your masks over two years ago. I've tried other masks, and was NEVER satisfied until we found the HiberMate. Now we can't sleep without them. They are very durable and functional. No hair-pulling, no slipping off in the night, no light seepage AT ALL. The only reason we're replacing them is because our puppy destroyed one off them--AARRGGHH! We're fighting over who gets the intact mask!

Teresa D.
USA
 

-----------------------------------------------
17th December 2004

Dear Chris & Lib

Just wanted to give you some positive feedback. I recently bought a Hibermate from you guys and wanted you to know that I'm extremely happy with it. Its comfortable and functional, and basically absolutely brilliant! Thanks heaps!

Kind Regards,

Sonia S.

-----------------------------------------------

2nd December 2004

This one's from Troy, his parcel was running a little late...

Sorry I forgot about the holiday, I recieved it yesterday! I guess I was too excited about getting it.

Please forgive me! It is GREAT!

Thank you,

Troy

When I asked Troy if it would be ok to post his email here he replied,

"Use what ever you need. I am a shift worker and will tell all the guys at work about your superior product!"

Thanks Troy!

-----------------------------------------------
17th November 2004

Hello Chris

I received the Hibermate today thanks.

Thank you for your email letting me know it had been despatched as it was very thoughtful!

I've tried the mask on, and couldn't see a thing, so Im sure its going to do the trick nicely!

Kind regards for such speedy and friendly service!

Tricia Dunleavy
USA

-----------------------------------------------

14th November 2004

Here is a testimonial worth posting. For three years I have lived next door to the worst neighbor in the world. Four dogs outside all the time barking. I have tried every avenue to get some sleep at night including prescription sleep aids, black out curtains, white noise machines and nothing so far has worked.

I have also tried ear plugs but they still don't stop the noise. However, by combining ear plugs and the "Hibermate" I was able to take a two hour nap during the middle of the day with my blinds open, the sun shining in, and those stupid dogs barking with complete silence and total darkness.

I think my wife may want one as well. I live in the US and it took less than a week to arrive, WOW! Thank you mate for making such a great product. This is a really well made with high quality and if you have annoying dogs next door then you want this product.

Here is to sleeping well again.

Alex
USA

-----------------------------------------------

6th November 2004

Hi Chris-

Just wanted to drop you a line to let you know how wonderful your Hibermate product is. I have Fibromyalgia and, because of my full time teaching job, I often take afternoon naps on the weekend. I always use my Hibermate to block out the light. It has become an object of comfort for me and I can't nap without it!! I also travel with.

I am thinking of ordering one for a friend to include in a relaxation gift basket.

Thanks for the product.

Cindy Meredith

USA

-----------------------------------------------

29th October 2004

Chris...

....It is the best remedy to a life time of insomnia I have found. I recently lost the first one I bought from your company (left it in a hotel room), so of course wanted to replace it at the first opportunity.

Thank you!

Mary

-----------------------------------------------

18th October 2004

Dear Chris & Lib,

My hibernate arrived just shy of a week, just as promised. I have been using it about a week now, and noticed the difference in my sleep the first day. (I work 12 hr. night shifts) I used to wake up about 2 hours too early and not be able to go back to sleep. I am certain now that it must have been the effect of the afternoon light. The first day I used it I was able to sleep 2 hrs. longer than usual, and when I first woke up I hadn’t a clue as to whether it was 2am or high noon; the mask is THAT dark.

Also the comfort level far surpasses the mask I was using, and it does not slide off. I am still surprised when I find I have slept 7 hrs., not 4 or 5. It is truly a great product. I am thinking of ordering a few more as Christmas gifts for my night shift working friends.

Sincerely, Barbara G. Michigan/USA

-----------------------------------------------

2nd October 2004

I have one already, I love it dearly.

Thanks for making such a great product.

Len Green
Indianapolis USA.

-----------------------------------------------

1st October 2004

Hi Chris

I received my Hibermate eye shades and want you to know I LOVE THEM! They work great! You have a great product, thank you so much!

--Leslie

USA

-----------------------------------------------

28th September 2004

My mask arrived yesterday, and I was delighted to see that the headband was ample and
I was able to fit it comfortably around my head, which is 7 3/4 hat size.

The mask is very nicely done, and I expect to order one or two more in the next few days.

Many thanks.

Ralph Seifer, Long Beach, California, USA

-----------------------------------------------

26th September 2004

Chris,

I LOVE IT, I'm sure my husband will too.

Thanks again
Jennifer

Richlands NC 28574
United States

-----------------------------------------------

18th September 2004

Hi Chris

I just recieved the eye mask that I ordered a couple of weeks ago. I absolutely love it! Its perfect! However before I even got the chance to put it away my bad dogs snuck it outside and chewed it to pieces. I cried and yelled. So I have to have another one asap. Thanks! I'm going to hide it this time.

Megan N. - Illinois USA
 

-----------------------------------------------

14th September 2004

Thanks. can't live without your product. My angel misplaced her mask and hasn't slept well since. Look at a funny picture I took of her traveling on a plane recently. http://homepage.mac.com/ericstrauss/.Pictures/Photo%20Album%20Pictures/2004-02-16%2019.14.55%20-0800/Image-DC6E2E8560F611D8.jpg

Eric S.
New York. USA.

-----------------------------------------------

30th August 2004

-----------------------------------------------

24th August 2004

We just wanted to say that your product is wonderful. We were a bit uncertain about ordering something from a company which we found through a Google search and which is located overseas, but it was well worth the uncertainty and wait. Living in the city where all of the lights make it daylight 24/7, your sleep mask has allowed us to have a decent night's sleep for the first time in years. We also weren't so sure about sleeping with the ear part, but it is quite comfortable. After many years of cheap sleeping masks, yours is like an incredible luxury.

Thank you!

Dawn V.

Arlington, USA

-----------------------------------------------
19th August 2004

-----Original Message-----
>From: Craig W [mailto:craigw@
>Sent: Thursday, 19 August 2004 3:31 AM
>To: support@hibermate.com
>Subject: Hibermate

Hey Chris,

Your sleep mask has been a life saver. When I went to swing shift I used to have to keep my bedroom like a cave to sleep later in the morning. In the summer, it got stiflingly hot. Now I sleep with all the windows open and if the neighborhood noise overpowers my backyard pond/waterfall, I simply adjust the ear muffs and go back to sleep.

Thank you oh so much!

Craig

USA

-----------------------------------------------

This one's from James. While Lib and I were on holiday, our colleague Paul was running the show single handedly! Well done Paul!!

7th August 2004

Paul, how are things downunder?  : )  got the hibermate mask last week, absolutely love it, will probably by a second one just for when i am on the road.  these things are pretty amazing, you must have put a lot of thought into them.  thanks for a great product, james from new york.

WWW.AIR1.COM

-----------------------------------------------

7th July 2004

-----------------------------------------------

19th June 2004

Dear Chris,

Thanks for the follow up email. You exihibted a dying talent... customer service!

I'm sorry I didn't respond sooner to this message,
but you know, life happens and there you are.

Anyway, the sleep mask performs great! I recently
began a new position on 3rd shift and since the
afternoon sun barges into my bedroom windows, this
mask was a much welcome tool for rest! I did not so
much need the ear muffs as the darkening ability of
the Hibermate, but it's good to know I have them if I
need them (like after school is out this summer and
the neighborhood kids are being.... vocal, shall we
say!).

Thanks again. I love the sleep mask!

-Chris Edwards
USA.

-----------------------------------------------

4th June 2004

...by the way, your eye masks are ABSOLUTELY the BEST! I have tried MANY other types and NONE compare to yours with regard to comfort and total darkness. My husband works nights and sleeps days and has "stolen" my mask, so I have to get another! I have given them as gifts and everyone loves them as well!

I find it even more comfortable if I turn it inside out and wear the silky side against my face and the fleecey side out. Just my preference!

Thanks again for your help and keep up the great work on the masks!

Name and address supplied...

-----------------------------------------------

26th May 2004

My "New Hibermate" arrived yesterday and I couldn't wait to get home, get into bed and get it on. Wow, it is really soft, really dark and really comfortable!

I have been using my first hibermate every night for about two years so it was time for a new one. 

Keep up the great work.

Tom Starr
 

-----------------------------------------------

25th May 2004

I received the Hibermate Sleep Mask today and, to my surprise, it's even better than I thought it would be from your website description. It's extremely well made, thoughtfully designed, and comfortable! My mother received the one I ordered for her, too. She's looking forward to using it on her cruise to Alaska (where it's light 18 hours a day in May!) I will recommend your company to anyone I know looking for a quality sleep mask.

Sandra Peele , Charlotte, NC USA

p.s.

I just sent you an email, but I forgot to mention this PS:  This picture is not very flattering.  I think the mask looks much better in person.  This photo makes it look lumpy, but it's not.  (That's part of the reason I was so pleasantly surprised when I got the mask - it doesn't look like this picture!) I like the picture of the red one on your homepage better. 
--Sandra

-----------------------------------------------

21st April 2004

-----------------------------------------------

9th March 2004

-----------------------------------------------

7th March 2004

Hi there!

I received my Hibermate sleep mask a couple of days ago. Wow! What speedy efficient service! I'm impressed with the sleeping mask too. It's just how you describe it and after 2 nights of deep sleep I'm more than happy.... ZZZZZZzzzzzzzz..!!!

Kindest Regards

Adrian (from London UK)

-----------------------------------------------

14th February

Chris

My husband absolutely loves it.  He naps daily and has been telling everyone of his favorite gift from me. He is a painting contractor and he always takes a nap when he comes home.  He used to use those cheap eye masks with the flimsy elastic band.  Now he uses the Mercedes Benz of eye masks and loves it! 

Thanks

Jennifer F.
USA

-----------------------------------------------

2nd February 2004

-----------------------------------------------

30th January 2004

Dear Chris

...I am surprised at the generosity of your company's customer service, what a refreshing policy. I wish you all the best in your challenges of running a business and marketing an innovative product to help people get a good nights sleep.

Best wishes for happiness in 2004,

Holly Huizenga
USA.

-----------------------------------------------
2nd January 2004

-----------------------------------------------

31st December 2003
 

10th December 2003

Chris-

My Hibermate arrived yesterday! I was very impressed with the quality of the construction and the sound deadening of the ear pads. I will put it to use soon as I work nights as an Air Traffic Controller and I can only sleep during the day.

Thanks for your help!

Terry South

Dixon, IL
United States

-----------------------------------------------

30th November 2003

Regards

Doug

Korea

-----------------------------------------------

20th November 2003

-----------------------------------------------

2nd November 2003

-----------------------------------------------

20th October 2003

-----------------------------------------------

23rd August 2003

http://drnet.net/

-----------------------------------------------

31st July 2003

From: Amy [mailto:amyslack@mac.com]

-----------------------------------------------

18th July 2003

alexandd@gvsu.edu

-----------------------------------------------

17th July 2003

From: Mistral [mailto:rtotchkov@brutele.be]

Belguim

-----------------------------------------------

9th June 2003

www.RambleMan.com

17th May

6th May 2003

Dear Hibermate,
    I just had to e-mail you about your Hibermate masks.  I ordered 2, one for my husband, one for me.  I have been using sleep masks since I was very young.  I have tried many different styles but, they always let the light in and I found that they usually slip off shortly after I fall asleep.  I can't tell you how satisfied we are with our masks.  They are so comfortable and let no light in.  They also don't fall off at all!!  My husband and I both work nights so these masks are a miracle to us.  We can never thank you enough.  I would also like to say that the price is more than fair and they were shipped to us  faster than I thought!!
Thanks again!!,
K. Hopper

NUGGIES69@aol.com

(USA)

30th April 2003

31st March 2003

Ave Chris,

My Carer/Friend and I are so delighted with 'Hibermate' sleep masks that I have just re-ordered (#607018). I am retired and have  'Delayed Sleep Syndrome' (DSP), meaning I am 'up all night' and sleep thro' the day. This has been a problem exacerbated by having young neighbours, as 'would-be DJ's', who appear to think that my adjacent flat was designed  solely for acting as a resonant sound-box for amplifying the extra-low bass frequency of their respective Hi-Fi equipment, i.e.,despite having been served repeatedly with 'Noise-abatement' orders and threats of eviction by the Local Council! 

However, this situation has been greatly eased by using 'Hibermate' Sleep Masks, together with additional proprietary 'earplugs'. I now have darkness, comfort and virtually total silence.

So, many thanks for these products which are effective, economical and swiftly delivered from across world at such low carriage cost.   

Hey Chris! I'm really surprised at myself in writing this somewhat 'crawly' email, but it IS a genuine testimonial for products that cannot be obtained here in the UK - unbelievable!!

Incidentally, have you considered adding 'earplugs' to your range as an optional accessory ?  

Felicitas atque pax tecum,
                
Terence D. Rapley
                  
traple@blueyonder.co.uk

29th March 2003

Dear Chris,

I recently ordered the Hibermate (order # 547063) and I am really pleased with it.  Like others on your website, I was amazed at the speed of delivery.  I wanted you to know that I plan to put the sleep mask to a slightly different use than the advertised one.  You are missing out on a whole new category of clients! 

I don't have a problem sleeping, but I do get occasional migraine headaches.  If you don't know, one of the hallmark symptoms of a migraine headache is light and noise sensitivity.  It doesn't take much light to hurt your head during a migraine.  The light filtering in a shade-covered window at night will do it!   In the past, I have covered my eyes with arms, socks, blankets, anything I could get hold of.  The Hibermate will work perfectly and be absolutely dark!!!  The ear covers will muffle sound as well and help with that, too!

I have not had a headache since I received the Hibermate, but I tried it on and believe it will really help when the next one hits.  During a headache, you can lie down in a quiet room, but it is hard to shut out ALL light.  So, even though I haven't put the mask to the ultimate test yet, I really think I have found a great solution in your product.

Feel free to use this on your testimonial page.  I'm sure there are a lot of migraine sufferers who could appreciate the Hibermate!  Thanks for a quality product.  I'll let you know how it worked after the next headache!!

Sincerely,
Sandra Ragle
Lexington, KY  (USA)

-------------------------------------------------------------
 

14th Jan 2003

Dear Chris,

I would be delighted to have you put my words on your website.  In a world with lots of promises and hype, quickly followed by disappointment, you are refreshingly honest, sell a quality product, and deliver everything you say you will.  It was wonderful being able to write a letter in praise for a change.

Vicki Jones

vbj@lonerganassociates.com

12th Jan 2003

Hi Chris,

Just wanted to let you know I received the masks last Friday, and I love them!!!!!!!!!!!!!!!!   It is so comfortable and soft (and dark)!!!!  Yahoo!!!  I’m thrilled to have a good one.  I’m going to give my sister the other one I ordered, and I will probably be ordering more. 

Thanks again for sending them so quickly.  You’ve got a great product!

Best regards,

Peggy

(I asked Peggy if it would be ok to include her sentiments on this page and her answer is below...)

It would be absolutely fine with me to post my sentiments – I’d be honored.  By the way, I’m still LOVING my mask!!!!  I have a couple of people who are interested in purchasing them.  Are there any colors on sell right now?

Hope you had a great holiday season!!

Peggy

peggy@sancon.xohost.com

15th January 2003

Dear Chris

The hibermate is the best sleeping mask I have ever had.  I have ordered one for my father as well.

Thanks, Lisa

29th December 2002

Dear Chris,

Thank you for your quick response about the shipping. Yes, I'd be happy to be on the testimonial page of your website, because hibermate really does all you say. My husband is a loud snorer and I am a light sleeper. You can imagine how happy I was to find that the 'earmuffs' really do quiet the sound. I really love your product. This is a replacement order as I accidentally left my last one on the plane during our last vacation. It really works and is very comfortable.

Sincerely,

Barbara Cassiani
bcassiani@yahoo.com

 5th Nov 2002

Dear Sir:

Just wanted to drop a line and let you know how much I like your Hibermate sleep mask and that I may have drummed you up some new customers.  I ended up not having to work graveyard shift but I still use it to sleep in on the weekend.

Sincerely-

Elizabeth Smith

United States

20th Oct 2002

1st Oct 2002

Dear Chris,

What a GREAT product you have. The delevery was fast, even from "down under", and the personal greeting was very nice. The mask completely covers the area under your eyes so no light comes thru and it is so comfortable. I plan to order more for Christmas.

Thanks,

Debra C.
Colonial Heights, Va. USA
debleigh53@earthlink.net

14th Sept 2002 - This one's from Melissa in California who had a problem with the sizing - I thought I'd post both her emails because they're really nice!

Chris,

I just received the new, smaller sleep mask you found for me.  It's absolutely PERFECT!!!  Thank you so much for finding that or creating that or whatever you did for me. Once again, THANK YOU SO MUCH.  Your service and response is impeccable and certainly does not go unnoticed. 

Sincerely,

Melissa

-------------------------------------------------------------

Chris,

You are more than welcome to post my email.  I want everyone to know how incredible your personal service is.  If only we had that kind of service here in the states.  You can guarantee that I will give the other one as a gift and tell everyone about your exceptional product and the exact same about your service.  Once again.......Thank You!!

Good luck with all your future endeavors.

Melissa

California - USA

-------------------------------------------------------------

Tuesday 20th August

Dear Chris,

Just an addition to your testimonials! I've been using my new Hibermate mask for a week now, and I am delighted! I'm sleeping much better than before. The mask is extremely comfortable and doesn't "dig in" like the ones with more rigid edges do. Since I have fibromyalgia, it is important that I sleep as deeply and with as little interruption as possible. To that end, we often unplug the telephone in our bedroom so I won't be disturbed by it. The Hibermate is helping me get that deep sleep that I need for muscle healing, and I notice less pain and stiffness in the mornings. Thank you very much for your quick and efficient shipment. I'm telling all my "fibro-friends" about Hibermate, and hope they *all* will get Hibermates for themselves! Cheerio!

Elizabeth Riggs, PhD, RN

Lawrenceville, GA USA

-------------------------------------------------------------

31st July 2002

Chris,

Just received my hibermate sleep mask today. Wow! Wonderfully comfortable,
sound deadening and totally darkening. I can't wait to get home to take a nap.
Thanks for quick delivery.

Tom Starr
tstarr1863@hotmail.com

United States of America

-------------------------------------------------------------

Friday 5th July 2002

Dear Chris,

Received my hibermate on thursday 4th July, and am over the moon with it. I have worn sleep masks for a few years as I do shift work and none that I have found have ever blocked as much light out as the Hibermate. Not only that it  was soft and the ear pillows are great. I now cant wait for bed time each night, and rather stay asleep than get up. Thanks! I am also going to order some of the diffferent colours, and will definatley pass the word on to other people that I work with

Your Sincerely

Steven Bousfield

United Kingdom

-------------------------------------------------------------

Monday 1st July 2002

Just so you know, your Hibermate is excellent.  My wife is going
to deliver our first baby any day now, and has been having
trouble sleeping.  That problem was fully eliminated when she
received the Hibermate.  Thanks for such a great product!

Regards,

Ryan Fruchey

United States of America

tfrucho@yahoo.com

-------------------------------------------------------------

Saturday 29th July 2002

....your masks are amazing.  It is like going into a cave.  I am such an insomniac and I go down into this incredible sleep now.  My son loves his -  He is a musician and needs to sleep during the day.  Several of my clients are overnight radio hosts and the 4 more I ordered are for them.  I can only imagine the brownie points I am going to get!

It is an excellent product and I looked around for a long time.  Even purchased those absurd eye-pillows , which fall of your face and run out of scent.

Sherry A. H.

United States of America

-------------------------------------------------------------

Friday - June 28th 2002

(This is one of my favourites, a great story and well worth the read)

Chris,

Thank you for the speedy delivery of the sleep mask I ordered from you.
 I have been a police officer for 30 years, and have always had trouble
sleeping on graveyard.  I have found that the sleep mask helps me get
the rest I need. 

In 1968, I was in Soc Trang in the Delta of Vietnam.  Our small outpost
was surrounded and we were completely cut off from everything.  We had
nothing coming in, no food, no mail, no beer!  Every time a plane tried
to land on our runway, it was motored, so planes just didn't come in.
 We eventually needed supplies, especially the food and mail from home
(for our morale). We were told by our brass that pilots were asked to
volunteer for a mission that would be dangerous, but we needed to be
supplied.  One of the greatest days of my life was when, standing in
line for some more C-Rations, we heard the sound of planes.  We looked
up to see two cargo planes (C-130's I believe) making approachs to our
runway.  We could see the red Kangaroo on the tail of each plane and
knew that Australian pilots were flying them.  Each plane made the cargo
drop by just touching down, then gunning it so the front lifted up high
and the cargo was then pushed out the back on giant paletts.  The
mortors were dropping, and it was like out of a Speilberg movie.  We all
cheered.  We had food, mail from home, and best of all, beer -
Australian beer (with the Kangaroo on it!) that we couldn't chill, but
it was still the best beer I will ever have.  I hope those pilots and
their crew received medals - they deserved it.

Thanks again for the Hibermate!

Steve McCormick

srm@televar.com

United States of America

-------------------------------------------------------------

Tuesday, June 11, 2002

Hi Chris,

Thanks for your quick reply.  The package arrived today.

I am very happy with the quality of the product.  I may buy more as
gifts.

Thanks,
Dan

Dan_Shultz@hotmail.com

USA

-------------------------------------------------------------

June 10, 2002

I just had the best night's sleep I have had in years thanks to the
Hibermate sleep mask. Normally the 5AM sunrise and chirping birds wake
me up. Now I can sleep as late as I want. Believe it or not my wife
thinks I look sexy when I wear it "Who was that masked man"? 

Once again, many, many thanks, 

Jake Greenberg

cynjake@earthlink.net

USA

-------------------------------------------------------------

15th May, 2002

Hi Chris,
FYI...I received the masks on Saturday, May 11.  They are absolutely
wonderful!  Arizona is very dry and HOT (we had 104 degrees on Monday) and
to keep cool I use a ceiling fan in the bedroom.   Problem is, it dries my
eyes.  So come morning time its painful to open my eyes.  I use an ointment
still, but hope to eventually eliminate the use of it.  The mask is
non-binding and heatless to wear.  This is the most comfortable mask.  I'm
happy that I don't wakeup with a brain squeeze.  Yesterday, I gave my friend
her's and she loves it too!  I told her to wait till she uses it, but she
said that she could already tell. 

Thank you for such a wonderful product at a reasonable price.
Cyndy

USA

-------------------------------------------------------------

(3rd May, 2002)

Chris,

...and yes, you have my permission to quote my words in your web page (as well
as my professional position, if you like: Reader in Philosophy at the
University of Murcia). In fact you can also quote this: "IT IS THE ONLY
SLEEP MASK I KNOW THAT TRULY PREVENTS 100% LIGHT FROM COMING IN, AND
AFTER LONG SEARCHING IN THE WWW I HAVE FOUND NOTHING WHICH CAN COMPARE
TO IT, IN REGARD TO LIGHT BLOCKING, NOISE BLOCKING AND COMFORT".

Once again thank you, and congratulations for your company.

Yours sincerely,

Gustavo Fernández Díez

gfdezdp@teleline.es

(Spain)

-------------------------------------------------------------

(30th April, 2002)

Chris -

I wanted to let you know that my wife loves the Sleep Mask.  Thanks for all
your efforts and I will definitely be recommending them to other folks.

Thanks, David

draphael@together.net

(United States of America)

-------------------------------------------------------------

(28th April 2002)

hello chris,

thank you very very much for your SUPER SONIC shipment to my house!!! I received it yesterday and used it today while the sun was shinning and i was out like a light. that is a very comfortable sleep mask. I want to thank you for getting that to me so quick. I already have my neighbor interested so hopefully i can repay the favor by word of mouth selling!!!

Dear Chris:
   I greatly appreciate your consideration.  Please feel free to use my
comments about the Hibermate, if you wish.  I have grown quite fond of the
one I purchased some time ago.  Not only is is more comfortable, and keeps
out the light better than the masks I once used, but I love the fact that it
is so sturdy and machine-washable.  Again, thanks.

Sincerely, Dana R. Langley
razorman1@hotmail.com

(United States of America)

-------------------------------------------------------------

(12th April,2002)

Hi Chris,

.....since I already have two of the Hibermates I can wait for the Forest Green
and Burgundy to be in stock.

This is a terrific product and I have recommended it to many associates.

Thank you,

Belinda Sallee

(United States of America)

-------------------------------------------------------------

(28th March 2002)

Hi

Please let me know when you have more Hibermate sleep masks in stock.  My husband got me one for Christmas and I love it and now he is using mine. 

Kathy Hough
hough@olypen.com

(United States of America)

-------------------------------------------------------------

 ----- Original Message -----
 From: "Emily Janovyak" <ej08@students.stir.ac.uk>
 To: "Hibermate.com" <info@hibermate.com>
 Sent: Friday, 22 February 2002 4:28
 Subject: Re: inquiry

 Dear Chris,

 I just wanted to let you know that I finally completed my order and my
 husband in America received his hibermate yesterday. He absolutely loves
 it! He does research at the University of Kentucky and also is doing a
 doctorate degree in theoretical computation; often he has trouble
 sleeping at night due to annoying house sounds or neighbors security
 lights, but yesterday he called and said that your invention works
 wonders! It is comfortable and effective!
 Thanks so much from another satisfied customer!

 Emily Andrews

(United Kingdom)

-------------------------------------------------------------

(15 February 2002)

 Hi Chris,

 Many thanks. I have received the mask and used it already. It was
 fantastic - had a great nights sleep. I'm really pleased with the quick
 delivery as I start a run of night shifts tonight.

 Kind regards,

 Wendy

clawrence@vtown.com.au

(Australia)

-------------------------------------------------------------

(February 12, 2002)

Chris,

I received the Hibermate mask from you late last week.
The delivery was very prompt for being sent to the USA.
I am extremely pleased with the quality and comfort.
Thanks for making a high quality, reasonably-priced sleep solution!"

Ron

rjholder@altelco.net

-------------------------------------------------------------

(January 28, 2002)

Hello  Chris,
I got them today!!  So awesome!!

Thank you!
I can't wait to go home and go to sleep!!

A VERY HAPPY CUSTOMER ALREADY
Christine  Ustinovich

-------------------------------------------------------------

(Friday, 1 February 2002 1:58)

Hello Chris,

My Hibermate arrived yesterday (Wednesday, Canada time).  I am very impressed
with how effectively it blocks out the light.  It is also very comfortable.  I
imagine that there are people all over Australia riding on buses, planes and
trains wearing Hibermates!

Once again, thank you for the excellent service you provided to me.

Cheers,

Martha

-------------------------------------------------------------

If you've made it this far, well you deserve to see some bloopers! I'll case these by saying that we're human, we make the rare mistake from time to time and are more than happy to admit, own up to and rectify with the very minimum of fuss when ever possible!

Here goes...(we've taken the names off to protect the innocent)

Hello,
 
I received the two masks yesterday.  Unfortunately, the green one is
defective.  It lacks the sewn in velcro (it has the stretchable nylon strap
with the velcro square, but not the long, sewn velcro strip to fasten the
mask).  It was never sewn into the mask when it was manufactured.
 
Please advise how to go about exchanging/returning this mask for another.
Please note that any color mask is acceptable if  a properly made green mask
is not available.  In addition, I would like to purchase two more black
masks.  Happily, the mask that was properly made is the best sleep mask I
have ever used.  I would like to give them to my best friends!
Please bill the same credit card for $39.90 US (approximate), and ship to
the same address.  Thanks again,

XXXXX

and this

Please credit my visa card number XXXX in the name of XXXXXXX wth an expiration date of XX/XX. I am returning the item as it was a christmas present for my wife who gave it back to me un-opened on Christmas day and announced she was leaving.

Many thanks

XXXX