Frequently Answered Questions...
Does the Hibermate completely eliminate light?
The Hibermate uses three layers of material to prevent light seepage. The first is the outer satin cover, the second is the 'frost bite' microfibre fabric. Sandwiched between is a layer of wadding (or batting), which is used as padding, but it too helps prevent light getting through to your eyes. The way the mask has been designed, prevents any light getting in from the sides. You may experience a tiny amount of light seepage from under the bridge of your nose, and if so, simply put your finger on the bridge of your nose and move it upwards - this pushes that part of the mask into a snugger position and helps it fit better on your face.
I live in the US. How long will it take to deliver my new Hibermate?
Our extraordinary US customers usually receive their parcels in just over a week. US customs are sometimes not at all vigilant and its very, very rare that your parcel will be held up for inspection. We've been amazed that parcels can arrive in as little as 4 business days, but most of the time it takes about 6 - 8 business days on average.
I live in Canada. How long will it take to deliver my new Hibermate?
Our amazing Canadian customers usually receive their parcels in just over a week. Canadian customs are sometimes quite vigilant and do tend to hold our shipments for inspection from time to time. Obviously this is very frustrating for us and you when it occurs! We reduce the risk of your parcel being held over by not including a receipt with your parcel - that's tended to speed things up considerably.
I live in the UK. How long will it take to deliver my new Hibermate?
Our incredible British customers also usually receive their parcels in just over a week. Like Canadian Customs, British customs are sometimes quite vigilant and do tend to hold our shipments for inspection from time to time. Obviously this is very frustrating for us and you when it occurs! We reduce the risk of your parcel being held over by not including a receipt with your parcel - that's tended to speed things up considerably.
I live in the Europe. How long will it take to deliver my new Hibermate?
Our sensational European customers also usually receive their parcels in just over a week. Most European Customs agencies are quite good at letting our parcels through without delays, but obviously this is very frustrating for us and you when it occurs! We reduce the risk of your parcel being held over by not including a receipt with your parcel - that's tended to speed things up considerably.
How do I wash my Hibermate?
Washing instructions are on the washing tag on your Hibermate. However, if the text is a bit small, we also include washing instructions on the packaging too. Use a warm gentle machine wash or warm hand wash. On the first few washes, don't wash your Hibermate with whites or light colored clothes. Please don't wash the foam ear pillow inserts. Drip dry your Hibermate, we don't recommend drying your Hibermate in a clothes dryer. Don't use bleach.
How does your mask attach at the back?
Ok, this is the most often asked question, and I've finally got around to answering it! I've taken the photo myself, so I apologize for the poor quality of the shot, but at least it will help you visualize how the hibermate fastens... You can see that the mask wraps right around your head with the super-soft micro-fibre fabric on the inside and the satin finish on the outside (one of the adjustable ear pillows is in the background and half of one is in the foreground - on the right). The elastic strap is one inch (25mm) thick and it will not break or loose its "stretchiness"! It also won't get tangled up in your hair! You might just be able to see some blue stitching at the end of the elastic (located to the left of the blue ribbon "tag"), on the other side has been stitched on a small rectangle of (hooky) velcro. It's attached to the other long strip of soft velcro stitched onto the mask itself. You can see how the mask is adjusted to suit your personal "tightness" or "looseness" preference. Anyway, next time we shoot some more professional promo shots, I'll make it a priority to get some great shots of the back of the mask. For now I hope this helps!
Do the 'ear pillows' really block noise?
The simple answer of course is 'yes!' But there is a bit more to it. The ear pillows are manufactured from a special foam which when compressed slightly is very efficient in blocking sound waves. Laminated to the ear pillow foam is a thin layer of dense foam. This layer adds support to the foam, but also helps to reduce sound further. It helps to 'deflect' incoming sound waves away. In summary, the ear pillows are very good at reducing high frequency sounds (ie coins jingling) - and quite efficient at reducing low frequency sounds such as traffic rumble. The best way to see (or hear!) for yourself is to cup the palms of your hands over your ears. When the ear pillows are used in conjunction with ear plugs, the result is complete silence!
Does the mask put pressure on your eyes?
The hibermate does put a little bit of pressure on the eyes, not a lot, but there is some there. As much as we'd like to prevent it, it's very difficult to avoid. There are other masks on the market which remove the pressure by cutting out holes where the eyes are but having looked at them it tends to make them quite bulky and they have a habit of moving around while sleeping. Some also have a plastic cover which is great for relaxation, but not as good to sleep in (unless you sleep on your back).
Is there any difference between mask color and performance?
Yes! Unfortunately the baby pink masks do allow some light through so we don't recommend them for bright light conditions. All the other colors are 100% effective at blocking light.
What's the adjustability of your masks?
Our regular sized masks can adjust from 21 inches (53cm) to about 30 inches (76cm). We've built in lots of adjustability in case people don't need to wear the removable ear pillows.
Do you have an affiliate program?
This one has been asked quite often in the last year or so, and finally I can say 'YES!' We've partnered up with Clixgalore and we offer a modest $USD 2.50 per sale. We enjoy terrific conversion rates and our affiliates generate good sales. Click here to find out more...
Do you sell wholesale? Can I stock your mask?
This question gets asked all the time!!!! The answer is sometimes 'yes' and sometimes 'no'. It all depends on our stock levels at any one time. Please email me: email@example.com for more information.
I'm a bit confused about the prices shown on your website, What is the price in my home currency?
Please click here for foreign exchange rates. Please keep those questions coming...